Jim Keras Chevrolet in Memphis, Tennessee

My vehicle needed a 105k mile service. On their website, they have this posted for $369.99. They call me back 1 hr after the scheduled service was to begin saying the transmission fluid replacement alone (part of the 105k mile service) was over $300 and the total cost was more than $1100. I informed David that the price online was $369.99 for the service which includes transmission fluid replacement, spark plug replacement, and transfer case fluid replacement. He said he would look in to this and call me right back. 3 Hours later, I hadn't heard anything, so I called back. He informed me my price was correct. Great! I guess, I will come down and pick it up soon since you said it would be ready around lunch time. Well, they may or may not have started yet, and it won't be ready until 5...possibly. In summary-you try to charge me 3x what your own website states is the price, then you don't return phone calls, then you don't start the work until after it was already suppose to be completed???? This was strike 2. Strike 1 was about a year ago when they forgot about my vehicle all together. They didn't do the service and then they didn't lock up the keys in the safe (where they keep keys after the shop closes), and I had to go with the manager to check every mechanics bench to find the keys laying around the shop after it had closed. Apparently locking keys up for the night is optional. There were a dozen or so keys laying around on various benches or even the ground. But not mine. They weren't in the shop. Guess where they were. In the truck, which was in the parking lot, still waiting to get the service I had scheduled. Good thing it wasn't stolen. Response to "response from the owner": it's unfortunate your internet pricing isn't accurate. You've explained that. How do you explain that the service to be performed wasn't started at 0800-my appointment time, but rather it started after the job was to be completed-approximately 1pm? Do y'all not honor service appointments either?